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FAQ

Questions, answered

What services do you offer beyond standard cleaning?
Alongside home and office cleaning we do carpet and upholstery cleaning, tile and grout, area-rug cleaning, pet stain and odor removal, window cleaning, gutter clearing, pressure washing, and small handyman fixes. Everything is booked and handled through Scrub Pop.
How is pricing calculated?
Core house cleaning is billed by the cleaner-hour: every hour each cleaner is on site counts as one. Two cleaners for four hours is eight cleaner-hours; at an example rate of $60 per cleaner-hour that would be $480. There is a three-hour minimum, billed in quarter-hour increments and rounded down to the nearest quarter. The $60 figure is only an example — your rate is confirmed when you book. Windows, carpets, tile, rugs, pet odor treatment, gutters, pressure washing, handyman help, and commercial work are quoted instead.
Do you give quotes?
For windows, carpets, tile, rugs, gutters, pressure washing, handyman help, and commercial cleaning, yes — we quote before scheduling. For house cleaning we normally bill by the cleaner-hour, but for large or unusual projects we're glad to talk through a target price or a not-to-exceed cap. Contact us with the details.
Do you require a deposit?
For some jobs, yes. When a booking is scheduled, our billing system sends a deposit request, and the booking confirmation links to our terms. The deposit is credited against the final invoice. See the Terms page for details.
Do you clean carpets, tile, and rugs?
Yes. Carpet and upholstery cleaning, tile and grout, area-rug cleaning, and pet stain and odor removal are all available. You book and pay through Scrub Pop exactly as you would for any other service.
How do I pay?
Major credit cards through the Client Hub, Apple Pay, Google Pay, check, or Venmo.
What areas do you serve?
The Seattle region of King County, roughly Everett to Federal Way — Seattle, Renton, Shoreline, Bellevue, Redmond, Kirkland, Issaquah, Sammamish, and Bothell, plus the areas between. See the service area page for the full picture. For a job outside our core area we can often still help; a nominal travel fee may apply, and we'll quote it before we book.
Can you do last-minute appointments?
Sometimes, depending on the schedule. A rush fee may apply. Email [email protected] and we'll see what's possible.
What is your cancellation policy?
A cancellation or reschedule fee may apply for changes made close to a scheduled visit, and any deposit may be non-refundable within that window. The specifics are on the Terms page under Cancellations.
Are you pet-friendly?
Yes. Note any pet considerations in the request form so the team knows what to expect.

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